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OMCO Solar on valuing customer service in today’s solar industry

Written by: Leonard Parker | Solar News | 08th October

By Contributing Author October 8, 2021 View Profile

The power and success of a business is often not valued solely on the number of projects, or products, but how the company responds in difficult situations to achieve the end goal of the customer while benefitting everyone involved in a project.

As more companies choose to outsource their customer service and technical support, OMCO Solar is committed to continuously delivering quality racking and tracking products at a low installed cost and world class customer service. We believe that speaking directly with our knowledgeable and experienced team over a phone or face to face helps achieve the best results. This is evident through our number of successful projects with our valued partners.

For example, we’ve partnered on more than 50 solar projects with California-based Coldwell Solar.

Coldwell is a fully integrated solar developer, owner and operator of utility-scale projects, as well as a design-builder of commercial, industrial, and agricultural PV projects. Coldwell Solar, like OMCO Solar, is dedicated to providing effective, reliable and efficient solar energy solutions and services. Every project poses challenges, but OMCO Solar’s exceptional communication and understanding of the industry enables our partners and customers to deliver projects on time with dramatic savings in construction costs. Coldwell Solar project manager Steven Chambers stated “Our installation’s aggressive timeline necessitated an elevated level of collaboration to meet this deadline.”

“Working with OMCO Solar has become second nature,” Chambers said. “They know exactly what we need and we haven’t had to continually repeat ourselves. Sometimes you work with a vendor over and over again, and it seems like you’re having to teach the wheel every time. With OMCO Solar, we are in synch, and we continue moving forward, bringing clean energy to the communities that need it the most.”

With vast experience in a variety of projects including farms, schools, healthcare facilities, municipalities and transportation infrastructure, OMCO Solar is well versed in the requirements and challenges of each unique project.
Furthermore, our four U.S. manufacturing locations allow us to provide some of the fastest lead times in the industry with reduced freight costs. We work with our customers to provide custom solutions to meet their needs.

OMCO Solar has more than 9 GW of mounting, racking and tracker solutions installed in 30 states, providing elite collaboration, products, and service to every installation to further clean energy development.

Tags: Coldwell Solar, customer service, OMCO solar