Written by: Leonard Parker | Solar News | 07th April
Enphase Energy announced that the company is now providing 24/7 support for installers and Enphase system owners globally across its phone, online chat and email communications channels.
Providing around-the-clock support builds on the commitment Enphase has made to delivering the industry’s best customer experience. In recent years, Enphase has introduced online chat support; the Enphase Community platform for direct engagement with other Enphase system owners; Enphase University, an advanced online learning platform; and rapid, remote microinverter activation and returns processing with the Service-on-the-Go tool.
“The expansion to 24/7 customer support illustrates that Enphase understands the importance of backing its installers and being there for customers when the grid is not,” said Joe Dazzio, chief operating officer at Efficient Home Services. “We take providing homeowners with the security of back-up power seriously and always-on support for always-on solar-plus-storage technology is simply the right thing to do for our customers.”
“At Enphase, we are turning our customer-first mantra into meaningful actions,” said Jeff McNeil, chief operating officer at Enphase Energy. “Beyond providing always-on support, we are improving our tools, processes and systems to deliver an outstanding customer experience. Our worldwide customer service Net Promoter Score (NPS) was above 60% in 2020 — 10 points higher than the 50% NPS score generally considered excellent for consumer goods and services companies — signaling we are on the right track.”
Enphase customer support can be reached through the new self-service center at https://enphase.com/en-us/support or by calling (877) 797-4743, or via the chat service icon on the Enphase website. Homeowners can find the Enphase online community at https://community.enphase.com.
News item from Enphase Energy