Written by: Leonard Parker | Solar News | 29th September
Energy Wyze (a SinglePoint subsidiary) debuted a new AI bot that completely automates appointment booking and lead generation. While still having the option for in-person interaction, interested customers are no longer required to be in direct contact with a representative to book an appointment. This AI technology is able to accurately gather information and coordinate an appointment to connect each individual with the right solar provider for them, regardless of their location.
“A common problem in this industry is follow up with customers. This technology solves that issue instantly,” says Joe Hupp, EnergyWyze, COO. “The user experience was a top priority in the development of the AI technology, and it is able to simulate a two-way conversation. Users are able to enter a message as though they were communicating with a human representative via Text Message, Facebook Messenger and Instagram Messenger, and the AI is able to reply in kind.”
Energy Wyze continues to develop technology that assists solar installation companies as well as customers. Pairing the AI technology with Energy Wyze Solar CXM (a solar-specific customer relationship management tool akin to Salesforce) manages that customer data from lead to installation. With automation features built throughout, the CXM users are able to manage their pipeline and keep customers engaged throughout their solar install process automatically, with the goal of saving time, money and ultimately increasing engagement and lowering cancellation rates.
Energy Wyze will initially begin rolling out this completely automated booking feature in the Utah, Virginia, California and Connecticut markets before expanding to Colorado, Texas, and finally launching nationwide.Tags: Energy Wyze, software